Cancellation and Refund Policy

Effective Date: Oct 1, 2025

This policy explains how cancellations, booking changes, and refunds are handled through MY-IVVI Rentals Marketplace.

1. General Rule

Refund eligibility depends on the cancellation policy selected for the listing, the time of cancellation, whether the booking has started, whether delivery or dispatch has already been scheduled, and whether fees are non-refundable.

2. Flexible Policy

Guests may cancel for free within 48 hours of booking if cancellation occurs at least 14 days before the rental start date. Guests receive 100% refund of the booking amount if cancelled 5 or more days before the start date. Guests receive 75% refund if cancelled less than 5 days before the start date. Service fees are generally non-refundable unless required by law.

3. Moderate Policy

Guests may cancel for free within 48 hours of booking if cancellation occurs at least 14 days before the rental start date. Guests receive 75% refund of the booking amount if cancelled 7 or more days before the start date. Guests receive 50% refund if cancelled less than 7 days before the start date. Service fees are generally non-refundable unless required by law.

4. Strict Policy

Guests may cancel for free within 48 hours of booking if cancellation occurs at least 14 days before the rental start date. Guests receive 50% refund of the booking amount if cancelled 14 or more days before the start date. No refund is available if cancelled less than 14 days before the start date. Service fees are generally non-refundable unless required by law.

5. No Cancellation

If a listing is marked as not available for cancellation or no cancellation, refunds are not guaranteed except where required by law, where the host cannot fulfill the booking, or where MY-IVVI Inc. determines a refund is appropriate.

6. Host Cancellations

If a host or supplier cannot fulfill a confirmed booking, MY-IVVI Inc. may provide a replacement option, credit, partial refund, or full refund, depending on the circumstances.

7. Dispatch and Reserved Service Costs

If transport, operator scheduling, delivery dispatch, route planning, special loading, or custom preparation has already begun, part of the amount may remain non-refundable.

8. No-Shows

If a guest fails to attend pickup, accept delivery, complete payment, or provide required verification at the scheduled time, the booking may be treated as a no-show. Reduced refund or no refund may apply.

9. Refund Method

Approved refunds are usually returned to the original payment method. Timing depends on Stripe, PayPal, the card issuer, or the bank processing.

10. Disputes

Refund disputes are handled under the Dispute Resolution Policy. Users should contact MY-IVVI Inc. before initiating chargebacks.

All Related Policies and Pages

• Terms and Conditions
• Booking Policy
• Cancellation and Refund Policy
• Privacy Policy
• Cookies Policy
• Security Deposit and Damage Policy
• Pickup, Delivery and Return Policy
• Late Return and No-Show Policy
• Guest Verification and Eligibility Policy
• Host and Local Supplier Terms
• Prohibited Items and Restricted Use Policy
• Payment, Fees and Service Charges Policy
• Liability Disclaimer and Risk Acknowledgement
• Dispute Resolution Policy
• Trust and Safety Policy
• Insurance and Protection Disclosure
• Community Standards
• Equipment Use and Care Guidelines
• Contact Us
• Help Center

For questions, contact us at [email protected] or through Contact Us