Dispute Resolution Policy

Effective Date: Oct 1, 2025

This policy explains how disputes are handled.

1. Initial Step

Users must contact MY-IVVI Inc. promptly and provide booking details, screenshots, photos, timestamps, invoices, chat records, delivery notes, and any other supporting information.

2. Review

MY-IVVI Inc. may review listing terms, messages, payment records, delivery records, inspection evidence, operator notes, and policy rules.

3. Cooperation

Users must cooperate honestly and provide truthful information. Failure to cooperate may affect the outcome of the review.

4. Platform Decision

MY-IVVI Inc. may decide whether a refund, partial refund, deposit deduction, account action, or listing action is appropriate based on the evidence available and the applicable policies.

5. Chargebacks

Users should attempt platform resolution before filing a chargeback. Bad-faith chargebacks may result in account restriction.

All Related Policies and Pages

• Terms and Conditions
• Booking Policy
• Cancellation and Refund Policy
• Privacy Policy
• Cookies Policy
• Security Deposit and Damage Policy
• Pickup, Delivery and Return Policy
• Late Return and No-Show Policy
• Guest Verification and Eligibility Policy
• Host and Local Supplier Terms
• Prohibited Items and Restricted Use Policy
• Payment, Fees and Service Charges Policy
• Liability Disclaimer and Risk Acknowledgement
• Dispute Resolution Policy
• Trust and Safety Policy
• Insurance and Protection Disclosure
• Community Standards
• Equipment Use and Care Guidelines
• Contact Us
• Help Center

For questions, contact us at [email protected] or through Contact Us