Security Deposit and Damage Policy

Effective Date: Oct 1, 2025

This policy explains how security deposits, item inspections, damage claims, cleaning charges, missing items, and related deductions are handled.

1. Deposit Requirement

A listing may require a security deposit. The deposit amount may vary by listing, item category, delivery requirements, or operational risk. Deposits are generally separate from booking charges.

2. Purpose of Deposit

A deposit may be used to cover loss, theft, breakage, damage, excessive wear, missing parts, missing accessories, unauthorized use, cleaning costs, extra labour, late return costs, delivery-related loss, or any other cost reasonably caused by the guest or renter.

3. Item Condition

Hosts and guests should inspect the item at pickup, delivery, and return. Photos, videos, serial numbers, accessory lists, odometer or hour-meter records, and written condition notes may be used as evidence.

4. Damage Reporting

Pre-existing issues should be reported immediately. If a guest accepts the item without reporting obvious issues, the item may be treated as accepted in good condition except for properly documented pre-existing damage.

5. Deposit Review Period

MY-IVVI Inc. may hold or review a deposit for up to 14 days after return to allow for inspection, missing item checks, damage confirmation, cleaning review, and claim handling.

6. Deductions

Deductions may include repair costs, replacement costs, labour, cleaning, admin charges, missing accessory value, disposal costs, inspection costs, transport costs caused by damage, late fees, fuel imbalance if applicable, and other reasonable losses caused by the booking.

7. Major Loss

Where loss or damage exceeds the deposit amount, the guest remains responsible for the full amount of the loss, subject to applicable law and platform review.

8. Guest Responsibility

Unless otherwise expressly stated in writing, guests are fully responsible for loss or damage occurring during the rental period, including damage caused by negligence, misuse, unauthorized operator use, overloading, unsafe transport, improper storage, weather exposure, theft due to poor security, or failure to follow instructions.

9. Disputes

Deposit disputes are reviewed under the Dispute Resolution Policy. MY-IVVI Inc. may review photos, messages, timestamps, invoices, operator notes, and listing terms.

All Related Policies and Pages

• Terms and Conditions
• Booking Policy
• Cancellation and Refund Policy
• Privacy Policy
• Cookies Policy
• Security Deposit and Damage Policy
• Pickup, Delivery and Return Policy
• Late Return and No-Show Policy
• Guest Verification and Eligibility Policy
• Host and Local Supplier Terms
• Prohibited Items and Restricted Use Policy
• Payment, Fees and Service Charges Policy
• Liability Disclaimer and Risk Acknowledgement
• Dispute Resolution Policy
• Trust and Safety Policy
• Insurance and Protection Disclosure
• Community Standards
• Equipment Use and Care Guidelines
• Contact Us
• Help Center

For questions, contact us at [email protected] or through Contact Us