Pickup, Delivery and Return Policy

Effective Date: Oct 1, 2025

This policy explains how pickup, delivery, scheduling, handoff, and return are handled.

1. Availability

Listings may offer pickup, delivery, or both. Delivery availability depends on the item, vehicle access, schedule, location, delivery distance, route efficiency, and whether special equipment or operators are required.

2. Delivery Area

Approved delivery may be available in Ontario and Quebec up to the maximum distance shown on the listing, which may be as much as 5000 km one-way, where stated. Delivery remains subject to operational feasibility, weather, route safety, and platform approval.

3. Delivery Charges

Delivery charges may include a minimum delivery fee, a per-kilometre fee, special access fees, waiting time, labour, loading/unloading, stairs, remote location surcharge, operator time, or other logistics costs.

4. Pickup Requirements

Guests may be required to present identification, booking confirmation, proof of final payment, deposit confirmation, business information, or operator credentials before release of the item.

5. Delivery Access

Guests must provide correct delivery address, access instructions, contact details, unloading conditions, site readiness, and any permit or site restrictions. Failed or delayed access may result in additional charges.

6. Return Condition

Items must be returned on time, in the same condition received except for normal approved use, and with all included accessories, keys, manuals, cables, attachments, safety gear, packaging, or supporting equipment.

7. Missed Pickup or Delivery

If the guest is unavailable, unreachable, unprepared, or unable to accept the item at the agreed time, extra fees, rescheduling charges, or cancellation consequences may apply.

8. Early Return

Early return does not automatically create a refund unless expressly approved under the cancellation policy or by MY-IVVI Inc.

9. Documentation

Delivery and return may be documented by photos, signatures, timestamps, checklist confirmation, or staff notes.

All Related Policies and Pages

• Terms and Conditions
• Booking Policy
• Cancellation and Refund Policy
• Privacy Policy
• Cookies Policy
• Security Deposit and Damage Policy
• Pickup, Delivery and Return Policy
• Late Return and No-Show Policy
• Guest Verification and Eligibility Policy
• Host and Local Supplier Terms
• Prohibited Items and Restricted Use Policy
• Payment, Fees and Service Charges Policy
• Liability Disclaimer and Risk Acknowledgement
• Dispute Resolution Policy
• Trust and Safety Policy
• Insurance and Protection Disclosure
• Community Standards
• Equipment Use and Care Guidelines
• Contact Us
• Help Center

For questions, contact us at [email protected] or through Contact Us