Effective Date: Oct 1, 2025
This Privacy Policy explains how MY-IVVI Inc. collects, uses, stores, shares, and protects personal information when you use rentals.my-ivvi.ca.
1. Information We Collect
We may collect account information, names, phone numbers, email addresses, billing information, booking information, payment status, government-issued identification where required, business information, operator/license information, delivery addresses, communication records, browser information, device information, IP address, cookies, and usage data.
2. How We Collect Information
Information may be collected when you register, browse listings, submit a form, place or accept a booking, upload documents, communicate through the platform, make a payment, contact support, or use cookies and analytics tools on the site.
3. How We Use Information
We use information to operate the platform, process bookings, verify identity, prevent fraud, provide customer support, arrange delivery and pickup, handle disputes, send notices, improve services, maintain records, comply with legal obligations, and enforce our policies.
4. Payment Information
Payments may be processed through third-party providers such as Stripe or PayPal. MY-IVVI Inc. does not necessarily store full card details on its own servers. Payment providers handle information according to their own privacy and security standards.
5. Sharing of Information
We may share information with hosts, suppliers, payment providers, delivery partners, operators, IT vendors, analytics providers, customer service tools, legal advisors, insurers if applicable, law enforcement, or regulatory authorities where necessary to operate the platform or comply with legal obligations.
6. Cookies and Analytics
We may use cookies, session tools, analytics tools, security tools, spam prevention systems, and tracking technologies to improve website functionality, remember settings, analyze traffic, and help secure the platform.
7. Data Retention
We retain information for as long as reasonably necessary for booking records, tax records, fraud prevention, dispute handling, legal compliance, customer service, and business operations.
8. Security
We take reasonable administrative, technical, and organizational steps to protect personal information. However, no online system can be guaranteed to be completely secure, and users transmit information at their own risk.
9. User Rights
Subject to applicable law, users may request access to, correction of, or deletion of certain personal information. Some data may need to be retained for legal, accounting, fraud prevention, or contractual reasons.
10. Third-Party Services
Our website may include third-party plugins, embedded tools, maps, social widgets, payment gateways, forms, analytics services, or cloud services. Those providers may collect data under their own terms.
11. International Processing
Some service providers may store or process data outside your province or country. By using the platform, you acknowledge that information may be transferred to service providers in other jurisdictions, subject to reasonable safeguards.
12. Contact
Email: [email protected]
Phone: 1-800-659-2720
Website: rentals.my-ivvi.ca
All Related Policies and Pages
- Terms and Conditions
- Booking Policy
- Cancellation and Refund Policy
- Privacy Policy
- Cookies Policy
- Security Deposit and Damage Policy
- Pickup, Delivery and Return Policy
- Late Return and No-Show Policy
- Guest Verification and Eligibility Policy
- Host and Local Supplier Terms
- Prohibited Items and Restricted Use Policy
- Payment, Fees and Service Charges Policy
- Liability Disclaimer and Risk Acknowledgement
- Dispute Resolution Policy
- Trust and Safety Policy
- Insurance and Protection Disclosure
- Community Standards
- Equipment Use and Care Guidelines
- Contact Us
- Help Center
For questions, contact us at [email protected] or through Contact Us